Companies are funding AI by cutting people, then finding the tools cost more than planned. In EP20, Shera Haliczer and Daisy Watkins are joined by Catarina Dolsten and Eli Plaut of Aktum Group, the Engage3P partner for Change Embodiment, to dig into AI readiness before, during, and after, what SME burnout and shadow usage signal, and how leaders know their people can carry the change.